Radiant Wellness with Lisa Proctor: Unlock Your Inner Glow

Policies for Lisa Proctor, LLC, a cosmetologist and wellness coaching business in Michigan:

Appointment Policy: Skincare consulting and Health and Wellness Coaching are by appointment only.

Confirmation Calls Policy: As a courtesy, we attempt to call the day before and confirm your appointment. However, if we are unable to call or reach you, please understand that it is your responsibility to take note of your appointment dates and times to avoid late arrivals and missed appointments. Appointments are attempted to be confirmed 24 hours in advance because we know how easy it is to forget an appointment that was booked months ago. Please note, texts and emails are NOT an acceptable way to communicate a change to your appointment. Please call the Lisa only.

Cancellation Policy: We understand that sometimes things come up, and you may need to cancel your appointment. If you need to cancel your appointment, please give us a minimum of 24 hours’ notice. Failure to do so will result in a cancellation fee of 50% of the total service cost. If this happens on more than one occasion, you may be required to make a 50% deposit for all future appointments. Please call Lisa to cancel or change your appointment. Emails or texts to your esthetician and wellness coach are not acceptable. You are encouraged to join our DiSCORD community and join in on the conversation.

Late Policy: We kindly ask that you arrive on time for your scheduled appointment. If you arrive more than 10 minutes late, we may need to reschedule your appointment to accommodate our next client. Your service provider reserves the right to cancel or alter your appointment if you are more than 15 minutes late.

Health and Safety Policy: We prioritize the health and safety of our clients and staff. We follow strict sanitation and hygiene protocols, and we ask that you inform us if you are experiencing any symptoms of illness before coming to the salon/ center. If you are feeling unwell, please reschedule your appointment.

Re-dos for Makeup Services Policy: Requests for a re-do must be made within 72 hours of the initial service and must be scheduled with the same team member.

Payment Policy: We accept Visa, MasterCard, Discover, American Express, or cash.

Valid Credit Card on File Policy: We require a credit card on file to schedule any color appointment. We require at least 24 hours’ notice to cancel or make any changes to an appointment. In the case that 24 hours’ notice is not given for a cancellation/ rescheduling, your credit card will be charged 50% of the service that was scheduled. No call/ no shows will be charged 100% of the service that was scheduled. If no shows continue to be an issue, you may be asked to put down a deposit for your service, or you may not be able to book any additional services in the future.

Fees Policy: All fees for services rendered are expected upon completion of services. We will be happy to discuss all individual charges and fees during the consultation period at the beginning of your service. All extensions services require a 50% deposit.

Product Return Policy: All makeup sales are final unless otherwise stated on the supplier website. LifeVantage does allow returns on ALL their mail-order products. All other products carry a 30-day grace period during which they can be exchanged for store credit.

Gratuity Policy: Tipping is not required, but it is always appreciated. You may leave a tip in cash or add it to your credit card or debit card payment.

Children Policy: We love children; however, we ask that you do not bring them to your appointment unless they are receiving a service. This is to ensure the safety of your child and the comfort of our other clients.

Thank you for choosing our beauty and wellness solutions.